Refund and Utilisation

Returns and exchanges

Request a return within 14 days of delivery for an eligible, non-personalized item. Katana Corp covers the return shipping using the return instructions we provide. Custom and personalized items are excluded from change-of-mind returns. Refund conditions and statutory rights apply.

Notify us within 14 days of delivery. After notifying us, send the item back within 14 days using our return instructions. Do not arrange a shipment before contacting us.

Exchanges are available for eligible, unused, non-personalized products when requested within 14 days of delivery. Contact us before sending anything back. We cover the approved return shipment; replacement availability, any price difference and onward shipping arrangements are confirmed before the exchange. Custom katanas and personalized items are excluded from change-of-mind exchanges. Statutory remedies for defects remain unaffected.

Refund conditions

Refund amounts, product-condition requirements, exclusions and processing are governed by our Refund Policy. Original delivery costs and any applicable deductions are handled under that policy and applicable law. Free return transport does not mean that every original charge is refundable.

Damaged, defective or incorrect items

Please report damage, a defect or an incorrect item within 48 hours of delivery, with your order number and photos of the item and packaging. Keep the packaging while we investigate. This request helps us handle the carrier claim promptly and does not limit your statutory rights.

Personalization does not remove your statutory rights if an item is defective or does not match your order.

Order cancellation

The existing cancellation rules remain set out in our Refund Policy.

Contact

Email contact@katana-corp.com with your order number. Orders placed before this update retain any more favorable return promise applicable when purchased.