Shipping
Free shipping on orders of $199 or more
Free standard shipping on orders of $199 USD or more to the U.S., Canada and Europe. Other shipping charges depend on the destination, dispatch location and order, and are shown at checkout. Discount codes can be used with free shipping; the threshold applies to the order total after the discount. Katana Corp prepays import duties, import taxes and standard customs clearance charges for every shipment we accept. You do not pay customs charges on delivery. If a carrier requests payment, contact us before paying; we will resolve the charge or reimburse a verified customs payment.
Where do orders ship from?
Our katanas are made in Longquan, China. Dispatch arrangements depend on the model. Each katana is inspected and carefully packaged before leaving the workshop. Shipments are handled by FedEx and UPS with full tracking provided on every order.
Processing times
Standard preparation: 2-5 business days before dispatch.
Custom and made-to-order items may need additional preparation. Contact us for the lead time before ordering.
For special editions and pre-orders, refer to the lead time confirmed for the item.
You will receive a confirmation email with your tracking number as soon as your order ships. Track your package anytime on our order tracking page.
Estimated delivery times
Standard order preparation takes 2-5 business days. U.S. delivery is estimated at 10-20 business days after dispatch; preparation time is additional. Customized items may require extra preparation, confirmed separately. Contact us for a destination-specific estimate outside the U.S.
Australia and New Zealand are not available for standard online delivery. Before ordering, contact us with the government documentation authorizing import of your item. We must review the documents and confirm that shipment is possible before accepting an exceptional order. A document alone does not guarantee that we can ship.
Delivery times are estimates calculated from the date of shipment, not the date of order. Actual transit may vary depending on customs processing and local carrier conditions.
Customs and import duties
Katana Corp prepays import duties, import taxes and standard customs clearance charges for every shipment we accept. You do not pay customs charges on delivery. If a carrier requests payment, contact us before paying; we will resolve the charge or reimburse a verified customs payment.
Packaging
Every katana is wrapped in protective foam, placed inside a rigid cardboard box, and sealed for transit. The outer packaging is discreet - no images of swords or weapons on the box. If you ordered a silk bag or premium box, these are included inside the shipping carton.
Pre-orders
If your order includes both in-stock and pre-order items, all items will be held and shipped together once the pre-order is ready. You will receive a single tracking number when the complete order departs.
Lost, delayed, or damaged shipments
If your parcel has not arrived 30 business days after dispatch, contact us with your order number and tracking details so we can investigate with the carrier. You can contact us sooner if tracking shows a problem.
Please report damage, a defect or an incorrect item within 48 hours of delivery, with your order number and photos of the item and packaging. Keep the packaging while we investigate. This request helps us handle the carrier claim promptly and does not limit your statutory rights.
Address accuracy
Please double-check your shipping address before confirming your order. If delivery fails due to an incorrect address or missed delivery attempts, any redelivery or rerouting fees will be charged before reshipment.
Questions?
Contact us at contact@katana-corp.com or text +1 512-399-4440. You can also visit our FAQ page for answers to common questions about shipping, legality, and customs.