Shipping policy

Entity: JSCO COMPANY Kft. (trading as Katana Corp)
Contact: contact@katana-corp.com

1. Shipping Costs

Free standard U.S. shipping on eligible orders of $200 USD or more. Canadian orders qualify from $250 USD under the existing offer. Other shipping charges depend on the destination, dispatch location and order, and are shown at checkout. Automatic free-shipping offers cannot be combined with other discounts. All charges are shown before payment. Original delivery charges are refundable where required by law or under our Refund Policy.

2. Order Processing & Fulfillment

Processing time: 2–5 business days.
Orders ship directly from our Warehouse.
Customized or engraved items may require additional processing.

3. Estimated Delivery Times (Business Days)

Average delivery estimates (excluding customs delays):

United States: 10–20
Canada: 12–22
Australia and New Zealand are not available for standard online delivery. Before ordering, contact us with the government documentation authorizing import of your item. We must review the documents and confirm that shipment is possible before accepting an exceptional order. A document alone does not guarantee that we can ship.
United Kingdom: 10–18
Most of Western Europe: 10–20
Eastern Europe: 12–25
Asia-Pacific (Japan, Singapore, South Korea): 7–15
South America / Africa / Middle East: 20–35 (variable reliability)

⚠️ Important:

Katanas and swords are considered bladed weapons. Customs authorities may conduct special inspections, which can add several days or weeks to the delivery timeline.
Delivery times are estimates only and cannot be guaranteed.

4. Restricted Destinations & Legal Responsibility

Katana Corp does not ship to countries where importation of swords or bladed items is prohibited (examples: certain Middle Eastern, South American, and European jurisdictions).
The customer is solely responsible for checking local laws before ordering.
If an order is seized, destroyed, or returned by customs due to legal restrictions, no refund will be issued for shipping fees.
If the item is returned intact, we may refund the product price minus restocking/handling fees.

5. Lost, Delayed, or Damaged Shipments

If your parcel has not arrived 30 business days after dispatch, contact us with your order number and tracking details so we can investigate with the carrier. You can contact us sooner if tracking shows a problem.
Katana Corp will open a claim with our supplier and carrier in China.
Investigation timelines may take 15–40 business days depending on the carrier.
Resolution (refund or replacement) depends on the outcome of the carrier’s investigation.

Please report damage, a defect or an incorrect item within 48 hours of delivery, with your order number and photos of the item and packaging. Keep the packaging while we investigate. This request helps us handle the carrier claim promptly and does not limit your statutory rights.

6. Customs, Duties & Import Regulations

All Katana Corp shipments are sent Delivered Duty Paid (DDP).

This means all import duties, VAT, and taxes are prepaid by us through our logistics partners.

Customers will not be charged additional fees upon delivery.

Customs clearance is handled directly by our carriers. While rare, inspections may still occur, which can slightly extend delivery times.

7. Address Accuracy & Delivery Attempts

Customers must provide a complete and accurate shipping address.
If delivery fails due to an incorrect address, unclaimed package, or refusal:
- Additional reshipping/storage fees apply.
- Refunds (if any) exclude shipping fees.

8. Product Handling & Safety

All katanas are shipped securely packaged and oiled for protection.
Sold for collection and display. This is a real steel blade, sharpened where specified; it is not a toy. It is not sold or certified for cutting practice, sparring, or self-defense.

9. Changes to This Policy

Updates apply to new orders after publication. Orders already placed retain the delivery and return commitments applicable when purchased.

10. Contact Us

For shipping inquiries:
📧 contact@katana-corp.com